Our rates and availability can be viewed from the "Reservations" section of this webpage. From there, you can see all of the options available for your desired dates, as well as pictures and a full description of each room.

Check-in begins at 2:00 p.m. If you arrive early and your room is not ready, we will take care of your luggage in our office while you wait and relax in the restaurant's common areas, patios, gardens, and balconies. If you'd like, you can go swimming and enjoy the lake or the romantic areas of La Casa Del Mundo.

Check-out is at 11:00 a.m. We ask you to respect this schedule in order to allow housekeeping enough time to prepare the room for incoming guests. Although we ask you to remove your baggage from the room at 11:00 a.m. on your checkout date, we invite you to enjoy the hotel grounds for the rest of the day. Simply leave your bags in the office.

If you plan to leave before 7:00 a.m., please settle your bill the night before.

Due to our remote location, we DO NOT ACCEPT CREDIT CARDS.

We accept the following payment methods with NO FEE: cash (quetzales or dollars), Venmo, Zelle, Revolut, and transfers from local banks (BI, Banrural, or BAC). We also accept PayPal (US and European accounts only, see full instructions at the hotel).

Remember that there are ATMs in Panajachel, Santa Cruz, San Marcos, San Juan, and San Pedro, where you can easily withdraw money with your credit/debit card.

We receive dollars at approximately the same exchange rate that we get from local banks.

Please remember that the exchange rate given by local banks is lower than the official exchange rate shown on a currency conversion calculator (this is how banks make money on the exchange). Not a single bank in Guateamala offers the official exchange rate quoted on a currency conversion calculator.

We add 10% to your bill. If you were unsatisfied with the service you received, you can have the tip removed. The money is distributed to all of our staff for their great service.

CANCELLATION POLICIES:

- If you fail to arrive or cancel 15 days (or less) prior to your checkin date: we charge 100% of the cost of the cancelled rooms.

- If you cancel 16 days (or more) prior to your checkin date: we charge 10% of the cost of the cancelled rooms.

- Please be sure of your dates before reserving. Any date change involves cancelling your original reservation (cancellation fees apply).

Please note that there are no exceptions to the cancellation fees under any circumstances (sickness, flight cancellations, acts of god, etc). We strongly recommend purchasing travel insurance to cover you from losses due to unforseen circumstances.

We have a very fast and reliable Starlink internet connection, with tipical download speeds of 25mbps to 220mbps. We also have an industrial-grade wifi setup throughout the property, meaning you should have a great connection to wifi in your room and most common areas throughout the property.

The Wifi code is written on the activities guide in your room.

Yes! As part of our initiative to reach self-sustainability, we have recently implemented a high tech solar-heater system which provides all of the hotel's hot water simply by the power of Lake Atitlan's sunlight. Our propane gas heaters are still ready for use in case of any prolonged period of cloudy weather.

Yes. If you want to store a small package containing valuable objects, money, and other important documents, just ask the receptionist for assistance. You will find a safe box service-form on the desk in your room. Fill it out and present it along with your valuables to the front desk. We have NEVER had problems with theft at La Casa Del Mundo, but we still recommend that you lock your room when you go out, just to be on the safe side.

Yes, laundry service is available every day. Washing, drying, and folding are done for Q150.00 per load.

Yes. With the desire to maintain our atmosphere calm, we maintain Quiet Hours after 10 p.m. However, you may feel free to visit and talk with other guests, but please do it in the patios around the lake or in balconies far from the rooms. When you use the hot-tub, please remember that noise travels within our cove very easily. Please consider the guests who are resting in their rooms. Help us maintain and conserve a relaxing atmosphere because this is one of the reasons why so many people visit La Casa Del Mundo.

You must contact us as soon as possible. Our staff members check all the rooms after our guests depart. We will keep forgotten items and take note of their room number, date, and description of the item. If you forget something, you can pick it up or send someone to pick it up within 30 days after forgetting the item. After 30 days, unclaimed items are discarded (donated or thrown away).

Once you have made your reservation, you can reserve the hot tub by email (casamundo@gmail.com) or in person once at the hotel. You must reserve a minimum of 8 hours in advance (since that's the time it takes us to prepare and heat the hot tub). WE DO NOT GUARANTEE AVAILABILITY until you have reserved.

There are 2 schedules available: 3pm to 6pm or 8pm to 11pm.

The hot tub fits up to 8 people and costs Q350.00 (about $45) for the service, regardless of how many people in your group use it.

Coffee is available starting at 7:30 a.m. We have a complete breakfast menu available from 8:00 a.m. to 11:00 a.m. Our lunch and dinner menu is offered from 12:00p.m. to 8:00 p.m. The price varies from about Q70 to Q130, depending on the meal you order.

If you have a vegetarian, vegan, or gluten free diet or have allergies to a specific food, La Casa Del Mundo offers options for such dietary needs. Please talk to the front desk to arrange for your dietary guidelines to be followed.

You are not allowed to bring food into the property (with some exceptions for special diets).

Bringing alcoholic beverages into the property from elsewhere IS NOT ALLOWED. We want to preserve the peaceful family atmosphere that our customers know and love.

We have a great variety of local beer, wines, and liquors available at our restaurant. We also have sodas, smoothies, natural teas, coffee, lemonade, orangeade, and fresh orange juice.

Yes. La Casa del Mundo is located in one of the cleanest parts of the lake. Our guests and staff swim in the lake regularly with no adverse effects. There are several terraces where you can enjoy the sun, bathe, and appreciate the beauty of the lake.

We ask ours guest to not smoke in rooms or in unauthorized areas. Please be considerate to the other guests that do not smoke. We have various ceramic containers full of sand and dispersed around the balconies where you can place filters and matches. You can also ask for an ashtray in the office.

For the tranquility of our guests, we do not allow pets on the property.

While we love animals and have 2 cats on the property, we have a strict no pets policy, in order to maintain a clean and peaceful atmosphere for our guests.

Yes! There are numerous exciting trails to explore in our area. If you are interested in hiking, just ask the receptionist what’s available or take a look at the “Activities Guide” in your room.

We can gladly organize a trip with a guide to climb a volcano. Generally, you should leave in the morning in the first boat towards San Pedro, where your guide will meet you. The San Pedro volcano takes 3-4 hours to climb and around 2 hours to decend from. Ask at the front desk for reservations and cost.

Yes! Kayakin0g is a great way to enjoy Lake Atitlan. We recommend that you kayak in the morning since there are winds and waves in the afternoon that can make it difficult for a beginner. We have double kayaks which are the most stable for novices. We also have single kayaks. Please ask for prices and procedures to rent these at the front desk.

All of our hot water is heated via solar water heaters with electric backup.

We have solar electricity panels that produce a large portion of the electricity we consume.

We have an elaborate organic and inorganic recycling process.

We have a black water treatment system consisting of septic tanks and terrace leach fields. Plants are fed with homemade organic fertilizer, which avoids the introduction of toxic products to the lake.

We strictly obey environmental laws and ethics. Please help us avoid contamination. La Casa del Mundo is the home of many creatures, birds, and natural plants. We strive to maintain a healthy relationship with the lake's ecosystem. You can make a big difference by conserving water and reducing power consumption.

SHUTTLE RESERVATIONS:
If you would like to reserve a shuttle from the airport to Panajachel (or any other destination in Guatemala) you can contact the Destinos Turisticos travel agency at: atitlanshuttles@gmail.com. You can coordinate your reservation directly with them or the travel agency of your choice.

La Casa del Mundo does not provide this service, nor are we responsible for any inconvenience you experience with Destinos Turisticos. It is your responsibility to organize transportation by your preferred means (shuttle, rental car, etc).

When arriving in Panajachel, don't let anyone show you to a boat. They may be arranging to sell you a private boat trip, which is much more expensive. Instead, ask to be dropped off at the Muelle Tzanjuyú (san huyu), which is the dock from which ALL public boats to our hotel depart. This dock is located at the very end of Calle del Embarcadero (where this street touches the lake). Public boats to our hotel leave from Muelle Tzanjuyú approximately every 20 minutes and cost about Q25 per person. Tell the boat driver that you are going to La Casa del Mundo and settle on the price beforehand.

Watch your fingers when approaching a dock and getting out. When you arrive at our dock, feel free to leave your luggage there and we'll bring it up for you shortly.

The closest parking lot to the Tzanjuyu dock is called KAYUKOS MARINA. It has surveillance cameras and a security guard. The cost per is about Q80 per night. For the exact location on Google Maps, please copy and paste this address into your browser: https://goo.gl/maps/HRcePTeokNqZekhS7

After having parked, head to the Tranjuyu dock to take a public boat to the hotel. For the exact location on Google Maps please copy and paste this address into your browser: https://goo.gl/maps/nZ7i8xUWcCpys3Wr9

Public boats to our hotel leave from the Tzanjuyu dock approximately every 20 minutes and charge about Q25 per person. Tell the boat driver that you are going to La Casa del Mundo and settle on the price beforehand. Watch your fingers when approaching a dock and getting out. When you arrive at our dock, feel free to leave your luggage there and we'll bring it up for you shortly.

From the Hotel to Panajachel: Boats leave approximatel every 20 minutes, from 6:30am to 5:30pm.
From the Hotel to San Pedro: Boats leave approximately every 20 minutes, from 7:30 a.m. to 8 p.m. The price is about Q25 per person.

Remember the Following:
1. That the last boat from San Pedro back to the hotel leaves at 5:30 p.m.
2. That the last boat from Panajachel to the hotel leaves at at 7:30 p.m.
Keep in mind that boat schedules can vary, so the above information is just a general guidline.

Our front desk staff can help you arrange a private boat with a local provider for any time you choose (day or night). The hotel does not offer this service: we simply help coordinate the service with a local provider, as a courtesy to our guests. We are not responsible for the service provided by your boat driver.